Consumer Frequently Asked Questions
1. I have a problem with my dentist. How do I lodge a complaint?
Our office, the State Board of Dental Examiners, is charged with the authority of taking action against a dentist’s/dental hygienist’s license when he/she is found to be in violation of state law. Our authority does not extend to mediation or resolution of fee disputes. If you feel that a violation may have occurred, you may file a Complaint Form with the Board.
2. Besides the Nevada State Board of Dental Examiners are their other entities a patient may file a complaint with?
Yes, a patient may file a grievance or
complaint with the Better Business Bureau, Nevada Consumers Affairs, State or
Local Dental Association(s) and your dental insurance carrier, if applicable.
3. I am considering going to a new dentist. How can I find out more about his background?
Although the Board does not make recommendations or referrals, you can inquire about a dentist you are considering. The Board office provides information on license status, dental school attended, and whether or not action has been taken against his/her license. You may obtain this information by telephone (800-337-3926) or
online through our website under the ‘License Verification’ section.
4. My Dentist office has refused to give me a copy of my records. Is this legal?
No. Nevada statute NRS 629.061 requires that health care practitioners provide a copy of patient records at the request of the patient or the patient’s representative. A nominal fee may be charged for copies; however, a dentist may not withhold records due to an outstanding balance. You may contact the Board office if you need assistance in obtaining your records.
5. My new dentist insists on taking x-rays and doing a complete oral examination, and all I really want is to get my teeth cleaned. Is this legal?
A licensed dentist in this state is required to complete an oral examination prior to beginning treatment (including teeth cleaning) on a new patient. The majority of dental offices in this state do require x-rays be taken along with the exam prior to beginning treatment on a new patient. This type of policy ensures that a thorough diagnosis is obtained. You have the right, of course, to seek treatment elsewhere if you disagree with office policy regarding x-rays. However, the dentist has a professional obligation to provide treatment that he/she feels is in the best interests of the patient. If the patient doesn’t cooperate, the dentist is under no obligation to proceed with treatment. See Nevada Administrative Code (NAC) 631.210.